All about shipping
We offer shipping worldwide by Poczta Polska (Poland Post). Orders are always shipped the same day or the next business day. For each order customers receive a shipping number to provides full details of the tracking.
The estimated delivery time is different according to the destination, usually the packages arrive in the destination country within the next 3-5 business days, however the final delivery depends on the Customs Office and the local postal services. It can seldom extend up to 15 days for European countries and 60 days rest of the world. Such an event is rare and random, hence we cannot assume responsibility for the delays.
Please note, for Latin America (Mexico, Colombia, Chile, Argentina, etc.), Asian countries such as India, Malaysia, Philippines, etc. the package can be stopped at the local Customs Office for up to two months without being scanned, So it seems to be in transit. We suggested you to contact your customs office as soon as possible. One call often helps to liberate the parcel. In such a scenario we cannot take responsibility. After customs clearance, the packages arrive to the customer usually within the next 2-10 business days.
For the particular case of Australia, the estimated final delivery time is 6-15 days. They rarely take longer, however it can take up to 30 days. Similarly we do not take responsibility for delays.
The shipping price is depends on the weight of the product and the destination country. You can check the price on the map and table shown below. At the moment we only have shipments of up to 4 kg maximum, please consider this information when placing your order.
Worldwide shipping map.
EXPRESS SHIPPING WITH DPD and GLS
For most European Union countries we offer express shipping service with GLS or DPD.
The expected delivery time in this case is 2-5 business days.
Prices are represented in the table below.
Table of prices of shipments by group and weight.
Urodama.com asks all customers please to consider the corresponding delivery times to each country when placing an order. In the same way we ask to you to provide the complete and correct information of the shipping address to ensure its delivery. In the remote case of unsuccessful delivery, the postal service will retry delivery to you or notify you for collection at their offices, most countries keep the package for up to 25 days. If any of these options for delivery were unsuccessful, postal services will return the package. Urodama.com is not responsible for these events and in case of requiring a shipment again the client must take responsibility.
All packages have a transport insurance, in case of not receiving the package, it can be claimed from the 30th day for European countries and 60 days for the rest of the world from the day of its initial dispatch by urodama.com.
Requests for reimbursement can be made after 30 days for European countries and 60 rest of the world, said claim will open the investigation with Poczta Polska, and only if their declares the package lost, can the refund be made. The estimated resolution time is 15 days.