During the last weeks/months we are facing an unpleasant world scenario due to the spread of the COVID-19 virus. For this reason we want you to know that for urodama.com the most important thing is the well-being of our clients, employees and collaborators. This is why we invite all of you to respect the recommendations of each government so that we protect ourselves and protect the rest.
We also want to inform you that at urodama we have modified our operation according to Polish protocols to continue offering a good service. We are working in small groups that carry out the suggested sanitation measures and disinfecting all the products we send so that our clients are guaranteed to receive only safe products.
It is necessary to inform you that for the moment all worldwide shipments through Poczta Polka are suspended until further notice. We are very sorry for the inconvenience and will let you know as soon as the service is restored. However, our express shipping service for the European Union continues to operate in the same way and without delays presented so far. Deliveries are secure within 2-5 days, even for Italy, Spain and France.
This express courier service can be extended to the rest of the world prior to a shipping cost quote and customer approval. Let us know if you are interested in this service.
If you made an order before March 20, 2020 and it has not yet arrived, you can be sure that we will take full responsibility for it and we are working to provide you with the option that best suits you. We will contact you as soon as possible.
For orders made from March 20, 2020, the return policies apply as established.
For your convenience, our email customer service continues to operate without modification. If you have any questions or comments, let us know at email@example.com, we will respond as soon as possible.